Shipping
We currently ship within Singapore only.
Orders are carefully packed and dispatched within 1–5 business days. Once your order has been shipped, you will receive a confirmation email with tracking details.
Estimated delivery:
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Singapore: 1–5 business days
Please note that delivery times are estimates and may vary during peak periods.
Returns
We have a 14-day return policy that starts from the date you receive your item. You may request a return or exchange anytime within the 14-day period, however, requests submitted after this period will not be accepted.
Return Conditions
To be eligible for a return or exchange, items must meet the following condition:
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Be unworn, unwashed, undamaged, and unaltered.
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Have all original tags still attached
Items that have been used, washed or damaged will not be accepted.
Initiate a Return
Contact us at contact@oudelife.com within 14 days of receiving your order, with your order number and the reason for return or exchange. If your return is accepted, please pack your item securely and ship the package to our designated Pick Locker address. For more information on how to send items through POPstation/POPDrop/POPStop, please refer to https://www.singpost.com/support/sending-an-item/dropoff-locations and https://www.singpost.com/support/sending-an-item/sending-ezy2ship.
Recipient Details:
Name: Oude
Contact No.: 9626 4352
Email: contact@oudelife.com
Pick Locker Address: Pick - 725 Bedok Reservoir Road. S(470725). Pick P00480
Return Shipping Costs
The mailing fees to return items are the customer’s responsibility. The original shipping fees are non-refundable.
Exchanges
If your exchange is accepted, the cost of shipping the new item to you will be covered by us. Please note that exchange approval is subject to stock availability. If the requested item is out of stock, we will offer a refund instead.
Refunds
Once we receive and inspect your returned item, we will process your refund to your original payment method. Processing time is typically 5-7 working days after approval, however, it may depend on the bank to process and post the refund. Please note that items purchased with gift cards or vouchers are not eligible for refunds and will only be processed for exchange.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Items marked as final sale, unless they have a manufacturing defect.
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Gift cards.
Defective or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us immediately at contact@oudelife.com with your order number and a clear picture of the issue.